At Tamweenk, we always strive to provide you with the best possible shopping experience. To ensure your complete satisfaction, please review our return and exchange policy below:
 
 
Return and Exchange Period
 
Customers may return or exchange products within 7 days from the date of receiving the order, provided that the products are unused, in their original condition and packaging, and accompanied by the invoice.
Returned products must be delivered back to our warehouse.
 
 
Return and Exchange Conditions
 
 
 
Products must be in their original, unopened, and undamaged condition.
 
 
 
Returns or exchanges will not be accepted for opened or used items.
 
 
 
Food and beverage products that have been opened are non-returnable and non-exchangeable.
 
 
 
 
Refunds
 
 
 
If the customer wishes to cancel the order after half of the expected delivery period has passed, an administrative and preparation fee of 50 SAR will apply.
 
 
 
Refunds will be issued using the same payment method used in the original transaction.
 
 
 
For credit/debit card payments, the refund may take 7 to 14 business days to appear in your account.
 
 
 
Any applicable Mada/Visa or payment processing fees will be deducted from the refund amount.
 
 
 
 
Shipping Costs
 
 
 
Shipping costs are non-refundable.
 
 
 
If the error is from our side (such as a wrong or damaged product), Tamweenk will cover all shipping costs.
 
 
 
 
Return and Exchange Procedure
 
Please contact our Customer Service team via email or phone to arrange the return or exchange process.
After the return is approved, the customer will be required to return the order to our warehouse.